Case Studies
Detailed explorations of projects I’ve built — the challenges, the approach, and the results.
RBC Bank — AI-Native Risk Intelligence
AI Credit Risk Platform
Delivered a predictive, explainable credit scoring product integrated with loan origination systems, leveraging ML models to automate compliance checks and accelerate underwriting decisions.
60% faster
Underwriting Speed
8%
Default Reduction
$1M
Funding Secured
TD Bank — Payments Modernisation
Payments API Redesign & ISO 20022
Owned end-to-end product lifecycle for ISO 20022 payments modernisation, revamping internal APIs for cross-border payments and building an AI-powered risk platform serving 1M+ customers.
1M+
Customers Served
+35%
Partner Adoption
+22%
Approval Rates
Bell Canada — Telecom Modernisation
Cloud Billing Platform Migration
Led the transformation of legacy billing for 3M+ customer accounts into a modern cloud-based platform, achieving 99.8% billing accuracy and dramatically reducing manual operations.
3M+
Accounts Migrated
99.8%
Billing Accuracy
99.9%
Uptime
RBC Bank — Generative AI Innovation
GenAI Risk Intelligence Tool
Developed a generative AI document classifier to auto-extract credit risk signals from structured and unstructured loan documentation, paired with an LLM prompt evaluation interface for non-technical analysts.
Auto-extract
Automation
Non-technical
Users
100%
Compliance
ATB Financial — Data & Analytics
Marketing Data Warehouse & Insights
Built a centralised data lake and real-time marketing insights dashboards that enabled personalised campaigns across 10+ cohorts, driving measurable increases in engagement and conversion.
+12%
CTR Increase
10+
Cohorts
+8%
Conversion Lift
TD Bank — ML Ops & Real-Time Systems
Real-Time Fraud Detection Platform
Built a production ML-powered fraud detection system processing 1M+ transactions with <500ms latency SLA, balancing accuracy improvements with real-time performance requirements.
<500ms
Latency SLA
+15%
Accuracy Gain
1M+
Transactions
Bell Canada — Customer Experience & UX
Self-Service Billing Portal
Led product discovery through launch of a self-service billing portal that improved NPS by 14 points, reduced support tickets 25%, and drove 10% upgrade conversion through intelligent prompts.
+14 points
NPS Improvement
-25%
Support Reduction
+10%
Conversion Lift
TD Bank — Data Integration & Risk Management
Credit Risk Scoring with Third-Party Data
Built 0-to-1 credit risk product integrating external behavioral and financial signals, increasing approval rates 22% while maintaining risk exposure through intelligent decisioning.
+22%
Approval Increase
On Target
Risk Maintained
6 months
Integration Time
Bell Canada — Data Science & Growth
Revenue Optimization through Behavioral Analytics
Leveraged customer behavioral analytics to identify upsell opportunities and optimize pricing strategies, driving 10% revenue lift through data-informed engagement strategies.
+10%
Revenue Lift
+10%
Conversion Rate
3
Models Deployed
RBC Bank — GenAI Tooling & AI Ethics
LLM Prompt Evaluation Interface
Built 0-to-1 internal GenAI tool enabling non-technical risk analysts to test and refine LLM prompts, with ethics dashboard surfacing fairness gaps and drift indicators for regulatory compliance.
Non-Technical
User Type
100%
Compliance
Risk Teams
Adoption
J.P. Morgan Chase — Onboarding & Conversion
Digital Onboarding Platform Optimization
Supported launch of digital customer onboarding platform through requirements gathering and workflow optimization, reducing drop-off by 18% and improving completion rates through user flow redesign.
-18%
Drop-off Reduction
60%
KYC Automation
Improved
Completion Rate
J.P. Morgan Chase — Conversational AI & Support Automation
AI Chatbot for Customer Support
Conducted feasibility analysis and delivered pilot for AI-powered chatbot, achieving 20% case deflection and establishing foundation for scalable customer self-service automation.
20%
Case Deflection
Validated
Pilot Success
Reduced
Support Cost